Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at opportunistic4once@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at opportunistic4once@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at opportunistic4once@outlook.com.

90-Day Money-Back Guarantee

At Alevia, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 90-Day Money-Back Guarantee under the terms outlined below.

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

  • Refund requests must be submitted within 90 days of the delivery date.
  • Requests made after 90 days from delivery are not eligible and will not be approved.
  • Shipping and handling fees are non-refundable.
  • To request a refund, you must email help@alevia.com within 90 days of receiving your order.

Refund eligibility is strictly limited to the 90-day window from the confirmed delivery date.

How to Request a Refund

Simply follow these steps:

  1. Let us know by emailing help@alevia.com that you'd like a refund, and which item you'd like to return. Please include your full name and order number for faster processing.
  2. Our support team will respond within 24-48 hours with instructions on next steps.
  3. Refunds are processed within approximately 15 business days after approval, but we do not guarantee that refunds will be processed within this time period.
  4. Refunds will be issued to the same credit card or method of payment that was used to make the original purchase. Once a return is processed, it may take up to 10 business days for the return to be posted to your account, depending on your financial institution.

Non-Eligible Refunds

The following are not eligible for refunds under any circumstances:

  • Refund requests submitted outside of the 90-day guarantee period.
  • Subscription renewals or recurring charges processed after the 90-day window.
  • Orders that have already been processed or fulfilled once the 90-day period has passed.
  • Requests made outside the stated policy terms.

No exceptions are made beyond the 90-day money-back guarantee.

To prevent abuse of this policy, we reserve the right to refuse a refund request from any customer who has exhibited a pattern of repetitive refunds. We define a "pattern of repetitive refunds" as requesting more than two refunds within a 12-month period.

Subscriptions

If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 90-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at help@alevia.com. We will arrange for a replacement or full refund at no additional cost to you. We may request photos of the damaged product for verification purposes.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Customer Support

If you have questions regarding refund eligibility, please contact our Customer Support team within the 90-day window at help@alevia.com or call us at +1 (800) 983-2809 so we can assist you accordingly.